INTRODUCTION
Mint Psychology is committed to protecting your privacy and complying with all applicable privacy laws including the Privacy Act 1988 (Cth), Australian Privacy Principles (APPs), Health Records Act 2001 (Vic), My Health Records Act 2012 (Cth), AHPRA Psychology Board Code of Conduct, and APS Code of Ethics.
Privacy Officer: Natalie Morris, Principal Psychologist
Phone: 0347 221 180 | Email: admin@mintpsychology.com.au | Website: www.mintpsychology.com.au
INFORMATION WE COLLECT
We collect personal and health information necessary to provide psychological services:
Personal Details: Name, address, contact information, date of birth, gender, demographic information, emergency contact, Medicare number, health insurance details, referral source, payment details, parent/guardian details (where applicable)
Health Information: Medical and psychological history, medications, presenting concerns, assessment results, session notes, treatment plans, questionnaire responses, reports from healthcare providers
Claims Information (where applicable): WorkCover or Transport Accident Commission (TAC) claim details and authorization for disclosure to relevant authorities
Communications: Emails, phone calls, text messages related to your care
This information is collected directly from you during consultations and intake forms, and sometimes from referring doctors, informants (with consent), parents/guardians, or third-party payers including WorkCover and TAC.
HOW WE USE AND DISCLOSE YOUR INFORMATION
Your information is used to:
We will not disclose your information without your consent except where:
Important: Mental Health Care Plan clients are subject to mandatory GP correspondence about diagnosis and treatment under Medicare requirements. WorkCover and TAC claimants authorize disclosure of psychological records to the relevant authority to assess claims; explicit consent will be obtained before any disclosure.
TELEHEALTH AND WEBSITE PRIVACY
Telehealth sessions are conducted via secure video conferencing platforms. Sessions are not recorded. You are responsible for ensuring you participate from a private and secure location.
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DATA SECURITY AND STORAGE
Security Measures:
Systems Used:
Record Retention:
If Mint Psychology ceases operation, your records will be securely transferred in accordance with legislation.
CROSS-BORDER TRANSFERS
We do not transfer personal information overseas.
YOUR PRIVACY RIGHTS
Access and Correction
You have the right to access your information and request corrections if it's inaccurate, incomplete, or outdated. Contact the Privacy Officer at admin@mintpsychology.com.au or 0347 221 180. We will respond within 30 days. Identity verification is required. We do not charge for access requests, but may charge a reasonable administrative fee for copies.
Access may be limited where it would:
Written reasons will be provided if access is refused.
Quality of Your Information
Please inform us promptly if your information changes or is inaccurate so we can maintain quality records.
PRIVACY FOR CHILDREN AND ADOLESCENTS
Parental Rights: For clients under 18, parents/guardians generally have access rights (subject to legislation and court orders). Parent/guardian consent is required for services where the young person lacks capacity to consent.
Mature Minor Status: Your psychologist will assess whether a young person has capacity to provide their own informed consent ('mature minor' status). If they do:
Regardless of capacity status, the young person has the right to privacy in their therapeutic relationship and will be involved in care decisions to the extent appropriate for their age and understanding.
Confidentiality Limits: Confidentiality may be limited in cases involving risk of serious harm, mandatory reporting, court orders, or where parental involvement is necessary to protect the young person's welfare.
DATA BREACHES
What Constitutes a Data Breach
Loss or unauthorised access, modification, use, or disclosure of personal information. Examples include lost devices, unauthorised system access, accidental disclosure, cyber incidents, or misdirected communications.
Notifiable Data Breaches (NDB)
We must notify affected individuals and the Office of the Australian Information Commissioner (OAIC) when a breach is likely to result in serious harm (physical, psychological, emotional, financial, or reputational harm; identity theft; or loss of service access).
Our Response Process
All breaches are documented and investigated regardless of notification requirement.
Reporting a Breach
Contact the Privacy Officer immediately at admin@mintpsychology.com.au or 0347 221 180.
COMPLAINTS
How to Complain
Contact the Privacy Officer in writing at admin@mintpsychology.com.au or 0347 221 180 with details of your concern.
Our Process
External Escalation
If unsatisfied, you may contact:
Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au | Phone: 1300 363 992 | enquiries@oaic.gov.au
Health Complaints Commissioner (Victoria)
www.hcc.vic.gov.au | Phone: 1300 582 113
Australian Health Practitioner Regulation Agency (AHPRA)
www.ahpra.gov.au | Phone: 1300 419 495
POLICY UPDATES
This policy is reviewed regularly to ensure compliance with legislation and professional standards. Updates will be posted on our website (www.mintpsychology.com.au) or provided on request. The "Last Updated" date above will reflect changes.
CONTACT US
For privacy inquiries, complaints, or access requests:
Mint Psychology
Privacy Officer: Natalie Morris | Principal Psychologist
Phone: 0347 221 180 | Fax: 0347 221 181
Email: admin@mintpsychology.com.au
Website: www.mintpsychology.com.au
Related Documents:
Additional Resources:
This policy is reviewed annually.
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